I ordered it for $50 electronic, then called them later asking why it hadn't shipped, and they said it was a screwup and I'd need to pay the balance; when I received it it still had the form for $50 on it, but I did have to pay the extra.
In your case however its possible they really did lose the file...
LN
"When life gives you zombies... *CHA-CHIK!* ...you make zombie-ade!"
